Conference Agenda



Icons explained:

  Flight Operations IT track
  MRO / M&E IT track
 Pre-Conference M&E / MRO System Adoption Masterclass Workshop
 Prize Draw Session – Win an iPad!

The agenda includes keynote presentations, case studies, interactive workshops, and IT Vendor Showcases all delivered by airlines, aircraft operators, OEMs, MROs, Consultants, Regulators and IT Vendors to provide delegates with varied and interesting insights into the key topics in this constantly evolving aviation sector.

Tuesday, 10th March 2020

The pre-conference workshop is free to attend, although you are required to register to attend this session.
Click here to register for the free workshop.

Pre-conference M&E / MRO Systems Adoption Masterclass Workshop
(Workshop / Showcase room)
The rate of technology innovation and advancements with MRO software outpaces good adoption by business units. It is estimated that:

– Less than 40% of organizations are on the latest releases of their core MRO software systems
– The usage of what is installed and available to end-users is lower than 60%
– Technology enablement of business tasks and processes is just at 50%

Where is your organization on this spectrum? Making optimal use of existing software applications starts with qualitatively and quantitatively analysing business functions usage and adoption against technology capabilities. Defining opportunities from that analysis and setting a strategy for improvements should then follow. Additionally, embedding a culture of continuous improvement and standardizing the (non-technical) handling of software releases to stay current is a common challenge to be addressed. This workshop looks into ways of keeping both business processes and software releases optimal and in sync.

Theory & Introduction
  • Do you continuously measure the effectiveness and performance of your business processes?
  • How well are your current M&E / MRO processes enabled with available technology? Are systems used efficiently and to their full potential for the business?
  • Does each role in your the maintenance organization have the right decision support information in a real-time and timely fashion?
  • What is the integrity of the data? Do all stakeholders trust it or do they have their own methods of capture? Is there one source of truth?
  • How well are you keeping up with system releases and emerging industry trends? Are you on the latest versions? Do you stay abreast of advancements in business processes and corresponding software impacts?
Collaboration session:
During this section of the Workshop, and using real-life examples, you will get hands-on experience with the following processes:

  • Processes mapping
  • Solutions blueprinting
  • Measuring processes effectiveness
  • Implementing changes with processes and software

Open questions and answers forum

Allan Bachan, Vice President, ICF
Close of Pre-conference M&E / MRO Systems Adoption Masterclass Workshop
Wednesday, 11th March 2020
Chairman's opening remarks
(Main conference room)
Industry Trends Keynote: Optimal Usage of IT Systems’ - What do we need to get there?
Significant investments have been made in IT systems over the past 10 years, with more than 60% of the world’s airlines investing in MRO systems during that time according to Aircraft Commerce research. But is this investment paying off? Are the systems being used as much and as well as they should be? This keynote explores these questions and others such as:
- What are the hurdles with keeping up with system advancements?
- Are legacy systems issues creeping back in?
- Aging platforms was the challenge 10 years ago. Is that still the case?
- What are the indicators of optimal usage and how to get there?

Allan Bachan, Vice President, ICF
Airline Case Study: ATSG – MRO IT System Modernization: ATSG Selection and Implementation of an New MRO Solution
Air Transport Services Group (ATSG) is an aviation holding company which provides air cargo transportation and related services through subsidiaries ABX Air, Air Transport International (ATI), and Cargo Aircraft Management (CAM). In November 2019, ATSG went live with a new MRO IT system covering a fleet that numbered 80 aircraft (B767 and B757) with 4 additional aircraft about to be added and further growth expected. This presentation outlines ATSG’s product selection process, implementation activities and in-use experience to-date. The airline describes the motivation to procure a new system including a desire to drive business efficiencies, utilize common processes across its organizations, and accommodate expected growth.
Paul Harding, Director Information Technology, Air Transport Services Group (ATSG)
Aircraft Data Keynote: Do Airlines and Aircraft Operators own their Operating and Maintenance Data?
As more and more innovative predictive analytics tools come to market, a major challenge facing airlines and aircraft operators is to exploit all the data e-enabled aircraft generate and ensure that all that lucrative data is shared with companies that can extract the maximum value from it. The right-to-use issue for airlines is a hot topic with OEMs and third party MROs, but who actually owns the data? This presentation explores the major arguments and examines legal precedents to provide a definitive answer.
Bruce Jackson, President, Air Informatics
(Workshop / Showcase room)
Workshop Session: A Fuel Efficiency Masterclass - How to enhance your existing Fuel Efficiency Program
This Masterclass session will show you how to further enhance an existing Fuel Efficiency program. The economic impact of fuel efficiency management is still large, and even though fuel costs today typically only represent 20% – 30% of the total operational costs of an airline, there are still significant amounts of money to be saved. You will be presented with practical examples on how to further lower fuel consumption and substantially improve profitability. Topics of the case study include:

  • Why fuel efficiency management continues to be important
  • How to better organize an operational efficiency improvement program
  • What new fuel saving initiatives can be implemented
  • Choosing the right software to support a fuel savings program
  • How to ensure you make the most out of your current software solution
  • Questions & answers
Sander de Moor, Director Airline Operations Efficiency, Aircraft Commerce Consulting
(Main conference room)
Airline Case Study - LATAM: Using Automated Drone Solutions during Base Maintenance
In this presentation you will see how drone technology can dramatically reduce the time it takes to carry out an external aircraft inspection. Following a successful trial by LATAM you will see how the drone uses laser positioning technology and so does not require a pilot, improves safety conditions for workers, and by providing the precise location of defects relative to the aircraft structure helps to optimize scheduling of repairs and job cards during checks.
Gustavo Zanata Guella, Engineering Manager MRO Support Operations, LATAM
Josselin Bequet, CEO & Co-Founder, Donecle
MRO Case Study – FL Technics: Implementing Next Generation Mechanics Training using Virtual Reality (VR)
With the demand for professional mechanics in the aviation industry constantly growing, FL Technics has begun implementing training VR modules to make the training process far shorter and prepare mechanics faster with no loss in quality. The case study will include a demo of the VR solution, showing the trainee mechanic proceeding through a series of tasks, starting with selecting the right tools, inserting a safety lock, etc. As you will see the trainee can select whether or not they require in simulation guidance and all efforts have been made to make the simulator as accurate and realistic as possible.
Ramunas Paškevičius, Head of IT and Innovations, FL Technics
Digital Aircraft Maintenance Keynote: The IATA’s Digital Aircraft Operations Initiative.
IATA provides an update to the initiative promoting digital aircraft maintenance. The presentation topics such as: implementation of eLogbook among airlines; work with ATA on XML standards for Maintenance Programs, Allowable Configuration; Aircraft Health Monitoring initiative; Avionics Software Reliability, create best practices for Aircraft Leasing, LLP traceability; new product “MRO Hub” and more...
Iryna Khomenko, Manager, Operational Efficiency, IATA SFO, IATA
(Workshop / Showcase room)
Vendor Showcase: Fuel Efficiency / Management Solutions
Your chance to quickly find out about all the major Fuel Efficiency / Management Software Solutions on the market.  Each Vendor will provide a brief 7 minute showcase of their solutions including: Fuel Efficiency / Management product overview, new customers, latest developments, 2020 outlook.

Vendors presenting include:

  1. Honeywell
  2. Safety Line
  3. Boeing
  4. OpenAirlines
  5. AvioBook
Vendor Showcase: Flight Ops Solutions and Electronic Flight Bag (EFB) – Part 1
Your chance to quickly find out about all the major Flight Ops Solutions (such as Flight Planning; Flight Ops Management, etc) and EFB Software & Hardware Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: Product / EFB overview, latest developments, 2020 outlook, new customers.

Vendors presenting include:

  1. Gigsky
  3. PIVOT
  4. Web Manuals
(Main conference room)
Panel Discussion - Predictive Maintenance and Big Data Analytics
The incoming generation of e-enabled aircraft provide an unprecedented volume of data, but how are airlines using this big data to improve operational efficiency? This panel discussion brings together OEMs, IT Vendors, Airlines and MRO Facilities to discuss key issues such as:

  • Real-life examples / case studies of airlines using data analytics applications and the benefits they are seeing.
  • The challenges airlines are facing in gaining the most value from big data / predictive systems.
  • A round-up of the latest analytics solutions on the market.
  • What can Big Data / Predictive Analytics do that M&E Systems and other IT systems are not doing?
  • What quantity of aircraft data is actually being downloaded from the aircraft or could be downloaded and subsequently processed by Big Data Systems?
  • What quantity of data or number of parameters can be analysed before it becomes uneconomic to cure / improve a particular problem?
  • What's next for Predictive Data Systems? Are next-generation systems coming to market in 2020?
  • Questions from the audience. Your change to ask the panel any burning questions you have via the conference App.

Panellists include:

Allan Bachan (Moderator), Vice President, ICF
Peter Feldman, VP Business Development, EmpowerMX
Mathieu Boutinaud, Digital Business Development Manager, Airbus Skywise
Josh Melin, Product Line Director, Honeywell Forge Connected Maintenance
Ramunas Paškevičius, Head of IT and Innovations, FL Technics
Travis Yost, Managing Director Maintenance Operations, Allegiant Airlines
(Workshop / Showcase room)
Vendor Showcase: Flight Ops Solutions and Electronic Flight Bag (EFB) – Part 2
Your chance to quickly find out about all the major Flight Ops Solutions (such as Flight Planning; Flight Ops Management, etc) and EFB Software & Hardware Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: Product / EFB overview, latest developments, 2020 outlook, new customers.

Vendors presenting include:

  1. Comply365
  2. Flygprestanda
  3. Lufthansa Industry Solutions
  4. Dextradata
  5. Lufthansa Systems
  6. eTT Aviation
  8. Air Support
(Main conference room)
Airline Case Study: USA Jet - The Challenges and Advantages of Implementing e-Signatures
In this case study USA Jet outlines its innovative e-Signature adoption project using its maintenance management system AMOS. Best practice advice for a successful implementation is detailed, such as: training, process revisions and risk mitigation. Now that the solution is live at the airline the advantages are outlined such as: cost benefits, and faster turnaround from sign-off to quality review all now performed within AMOS.
Pete Sasson, Project Manager, USA Jet / Active Aero
Case Study - US Air Force: Using AI in Air Force Sustainment Operations
This presentation will share the experience with AI analytics in military aircraft sustainment operations at Ogden Air Logistics Center (OO-ALC). USAF IT systems have been long collecting maintenance, aircraft configuration, and aircraft usage data. Including analysis of this data into daily decisions can greatly improve maintenance and logistics processes; an estimate was over $200M. Recognizing this opportunity prompted a series of USAF contracts in analytics technology to address the OO-ALC user needs. The goal was an automated AI application allowing USAF data analysts to focus on results instead of production and to support data driven decisions that improve the ability to generate and regenerate missions.

We will talk about the AI for maintenance demand (failures and removals) driven by aircraft usage – a domain of reliability analysis. No existing solution was found to provide fully automated analysis not requiring engineering labor, yet explainable to reliability engineers. The developed AI application is called Reliability Digital Twin (RDT) and works with existing data. The custom AI/ML methods work with data sets that are often smaller than necessary for ML library functions. RDT functions include failure rate curve characterization (e.g., a bathtub curve), predictive trending of fleet reliability, bad actor parts detection, bad actor hosts detection, subpopulation analysis, No Fault Found (NFF) removal characterization, and more. These functions support improved test/repair effectiveness, identification of emerging failure modes, and feedback for bad actor remediation efforts. Consistent data analysis results available across the enterprise from the point of maintenance to system engineering.

This presentation will also discuss some software and IT topics. One, is Analytics Engine operationally deployed with automated reporting app, early in the software cycle. Another, is RDT microservice architecture and its integration with BI tools and host IT system. Yet another topic is simulation-based verification of the AI application more typical for flight software processes than for a cloud app lifecycle.

Louis Hogge, Engineering Flight Chief, USAF AFMC 416 SCMS
Dimitry Gorinevsky, CEO, Mitek Analytics
Latest Innovations - The Digital Twin in an MRO world: Why location is important
Today it is possible to build a Digital Twin that reflects exactly your business requirements. Ubisense have enabled MRO companies to see real time how their facilities are performing by tracking tools, tasks, material and work orders. Using this technology enables existing ERP, MES or MRO solutions to directly control and interact with activities on the hangar floor ensuring maximum efficiency is achieved throughout the MRO process. Customer case studies will  be discussed to demonstrate the benefit a Digital Twin program can realise.
Dr. Hugh Revie, Sales Director, Ubisense
(Workshop / Showcase room)
Vendor Showcase: Flight Ops Solutions and Electronic Flight Bag (EFB) – Part 3
Your chance to quickly find out about all the major EFB Software & Hardware Solutions on the market.  Each Vendor will provide a brief 7 minute showcase of their solutions including: EFB product overview, latest developments, 2019/20 outlook, new customers.

Vendors presenting include:

  1. Boeing
  2. Orlando Suite for TechPubs
  3. Yonder
  4. Vistair
  5. Smart4Aviation
  6. Collins Aerospace
Thursday, 12th March 2020
(Main conference room)
Oliver Wyman 2020 Flight Operations Brief: Technology's role in solving the pilot dilemma
Flight Operations costs are spiraling upward faster than airline revenue and inflation. While pilots and flight operations executives may disagree on whether this is a positive or negative trend, one thing is certain: the industry must adapt. As part of this year’s Oliver Wyman Flight Operations Brief, we asked Flight Operations leaders around the world how they view rising costs and other mega-disruptors. Come learn what Flight Operations leaders are doing to combat the upward cost spiral, including: investing in technology, enhancing flight operations efficiency, better coordinating with other airline departments, and fostering pilot engagement.
Jeff Green, Consulting Engagement Manager, Oliver Wyman
Airline Case Study: Edelweiss Air - The Digitization of EFB, Flight Operations Manuals and Regulatory Compliance
In this case study Edelweiss Air showcases how a sophisticated digital document management software system is crucial in helping to appoint a culture of safety and compliance across the airline, allowing for the tracking within revisions and offering workflows in a digital format. You will see how the system is designed to author and centrally store all documents and manuals providing to the operations department the opportunity to distribute the most up-to-date digital versions across multiple devices and into the airline’s different EFB solutions, ensuring pilots will receive fully revised flight manuals and documentation and enabling them to find fast the information they require when the time is a constraint.
Bruno Speck, Head of Operations Support, Edelweiss Air
Airline Case Study: Norwegian - Leveraging a Flight Cruise Profile Optimizer Solution
This case study outlines Norwegian’s use of the new Cruise Profile Optimizer from AVTECH which provides pilots with vertical flight path optimization in-flight, resulting in significant fuel and time savings per flight. The solution has been developed to utilize existing aircraft hardware and data communications, requiring no new aircraft hardware or software investments, and delivers the key profile data to the pilots in the flight deck via an EFB device, a cockpit printer or display.

During the presentation Norwegian will outline the solution’s key features and benefits and it will be explain how the Cruise Profile Optimizer retrieves real-time flight plan and aircraft performance data (cost index, weight, etc), and the most accurate and advanced wind and temperature data from the Met Office 10k global weather forecast solution to provide pilots with real-time in-flight decision support to select a cost-optimal flight path.

Stig Patey, Captain B737 / Manager Fuel Savings, Norwegian
(Workshop / Showcase room)
MRO/M&E IT Vendor Showcase – Part 1
Your chance to meet with the major end-to-end MRO/M&E and Technical Document Management Vendors on the market. Each Vendor will have the floor for 7 minutes to showcase their: MRO/M&E IT product overview, new customers, latest developments, 2020 outlook, product roadmap.

Vendors presenting include:

  1. Honeywell
  2. TRAX
  3. Seabury Solutions
  4. Aerostrat
  5. EmpowerMX
  6. Ubisense
  7. Aerosoft Systems
  8. CaseBank Technologies
  9. Novulo
  10. OMEGA
(Main conference room)
New Technology Keynote: How can an IOC use operational data to better forecast disruption and deliver a more reliable schedule?
In this presentation ICF outline the challenges airlines are faced when optimizing schedules and how IOC can better leverage operational data to: build a more resilient schedule to begin with; optimize block buffer; optimize turn-times and use CDM correctly; be able to anticipate rather than react to disruption; understand EU361 costs.
Alvaro Ponte, Data Scientist, ICF
Airline Case Study: Empire Airlines – Sophisticated Tools to Automate Flight and Crew Management
Operating an airline safely and efficiently under multiple rulesets such as FAR 117, 135 and 121 Supplemental requires modern, sophisticated tools. In this case study Empire Airlines outlines its use of a modern automated system to manage complicated scheduling and tracking qualifications, currencies, flight time, duty time and rest. The case study will showcase how the tool provides tight integration between flight/fleet management, crew/flight ops, flight planning, maintenance, inventory and accounting to reduce cost and duplication errors.
Melanie Ellingson, IT Director, Empire Airlines
Dan Perich, Flight Dispatch / Crew Scheduling Manager, Empire Airlines
Airline Case Study: Aerolineas Argentinas – How to empower a fuel efficiency program through data analysis and pilots engagement
In this case study Aerolineas Argentinas outline how it uses Big Data technology to improve Flight Operations and especially its Fuel Efficiency performance, plus some internal actions set up to develop a fuel efficiency program throughout the company. As you will see the airline has also adopted an iPad App allowing pilots to analyse their own fuel efficiency performance, enhancing pilot engagement in the different fuel saving initiatives.
Bruno Pastrán, Fuel Efficiency Program Manager, Aerolineas Argentinas
(Workshop / Showcase room)
MRO/M&E IT Vendor Showcase – Part 2
Your chance to meet with the major end-to-end MRO/M&E and Technical Document Management Vendors on the market. Each Vendor will have the floor for 7 minutes to showcase their: MRO/M&E IT product overview, new customers, latest developments, 2020 outlook, product roadmap.

Vendors presenting include:

  1. Swiss AviationSoftware
  2. Ramco
  3. IFS
  4. Rusada
  5. Commsoft
  6. Airbus
  7. Collinear Group
Prize Draw Session Win an iPad

Prize Draw Session Win an iPad
Business cards will be collected at the beginning of this session. The prize draw will be made at the end of the second presentation.
You have to be in the room to win the iPad – Good luck!
Airline Case Study: Lufthansa CityLine – Take your Documentation to the next level – supporting pilots with intelligent information in crucial situations
Today's documentation consists of millions units of information. During emergency situations, pilots must be able to quickly respond and make safety-critical decisions based on all information provided. These decisions can only be as good as the base of the information. The aim: Display relevant information before the pilot even is aware that the information is needed. In addition to the safety aspects, however, the time and thus the cost savings in everyday life plays a role. In these cases, intelligent information can play an important role in the future. But what is intelligent information? What approaches are there to bring these to the pilots? And what are the requirements?
Dominik Weber, Team Lead Flight Operations Support, Lufthansa CityLine
Felix Behrendt, Project Manager & Consultant, Lufthansa Industry Solutions
How to use real-world operational data to benchmark performance, such payload-range and fuel burn
In 2020, Aircraft Commerce will launch a new digital resource platform for the industry: Aircraft Analytics. This presentation highlights the performance tools available which allow users to leverage real-world operational data to benchmark and compare aircraft performance such as payload-range and fuel burn.
Sander de Moor, Director Aircraft Operations Performance & Efficiency, Aircraft Analytics